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Web sales conditions

The clauses of the conditions of sale of the WEBSITE: https://milola.com, of which is administrator, MILOLA GLUTEN FREE SL, with CIF: B-66724998, hereinafter, MILOLA, with address: VAPOR GORDILS, 17, (POL. IND. MATA-ROCAFONDA), CP: 08304, Town: MATARÓ, Province of: BARCELONA, regulate the online marketing and sale of our products.

Consent of the interested party: In the application of the RGPD-EU- 2016/679, and according to articles 5, 6, 7, and 13, by the LOPDGDD-3/2018, in its Title II, and Law 1/2019, on Business Secrets, You are informed that the person responsible for processing your data will be, MILOLA. By registering on this website, you transfer your personal or legal data for processing in commercial and administrative management as a client, and with the acceptance of the conditions of sale through a Check Box o Buttonto the purchase form accepts the terms and conditions set out on this website.

Due to the content and purpose of the WEBSITE, people who want information must fill out the contact form, those who want to purchase the products offered on this website must register in the USER/CUSTOMER form, which is acquired by completing the form REGISTER, your data will be incorporated into an automated file for your protection and used for the commercial relationship between the client and the website administrator, in application of the RGPD-EU-2016/679, the LOPD-3/2018, guarantee of the digital rights, for electronic commerce the Directive, the LSSI-Electronic Commerce-34/2002, last update, 05/09/2023, Law 11/2022, General Telecommunications Directive 2011/83/EU, on the rights of consumers and Law 3/2014, of March 27, which modifies the consolidated text of the General Law for the Defense of Consumers and Users and other complementary Laws, approved by the RD. 1/2007, with update, 06/29/2023.

Minor’s consent: Article 6, section f, of the RGPD-EU-2016/679, and by the LOPD-3/2018, Guarantee of Digital Rights, in its article, 84, (protection of minors on the internet), which When the interested party is a minor under 16 years of age, they cannot give their consent for an online business to collect their personal data, and their legal representatives (parents or guardians) can do so on their behalf, except when the minor is at least 16 years old, fulfilled, that your consent will be lawful.


The WEBSITE: https://www.milola.com, of which MILOLA is the Administrator, of the online sale and marketing of gluten-free, dairy-free, refined sugar-free cookies, made with whole grains such as sorghum, millet, teff, rice and buckwheat.

All products are vegetarian, palm oil-free, hydrogenated or trans fats free and GMO-free, which means (that the product has been produced without the use of genetically modified organisms).


The displayed prices indicated through the WEBSITE, includes VAT on all its products, and the price of shipping to the Peninsula for orders over 40 euros will be free; shipping to the Balearic Islands will depend on the amount of the order, weight, volume and distance, and the rate that will be reflected. at the time of acceptance of the purchase in the section MY CART.


Once the order has been formalized, that is, with the acceptance of the conditions of sale and conditions of web use and confirmation of the purchase process in the MY CART section, the administrator of the website, https://milola.com, will send an email to the USER/CUSTOMER, confirming the details of the order and the products acquired.


The USER/CUSTOMER will pay with the euro currency , at the time of confirming the order for the purchased products.

The USER/CUSTOMER must pay the amount corresponding to their order through the payment system; DEBIT CARD, VISA, MASTERCARD, AMERICAN EXPRESS, PAY PAL and BIZUM.

The USER/CLIENT, You must notify the website administrator of any improper or fraudulent charge in the payment system used, by email to hola@milola.com, o via telephone, +34 93 192 40 71, in the shortest period of time possible so that the web administrator can carry out the appropriate procedures.


This WEBSITE, https://milola.com, complies with the regulations, PCI-DSS (Payment Card Industry-Data Security Standard), mandatory compliance for all those websites that store, manage and process sensitive financial information such as bank card data.

The WEBSITE: https://milola.com, has the maximum security measures commercially available in the sector. The secure server establishes a connection so that the information is transmitted encrypted using 128-bit algorithms to 256 bits in this way, by using the SSL protocol, “Secure Socket Layer”, which is a cryptographic protocols that provide privacy and integrity in secure communications between the client and the web administrator.


MILOLA, makes shipments using the transport or courier systems that best suit each destination with the delivery time specified in the order confirmation process, the usual delivery time of the order is approximately 24 to 48 hours and is indicated on business days, although a delay in delivery will not be a reason for a penalty.

Deadlines may vary due to logistical reasons or force majeure. In case of delays in deliveries due to not having it in stock, the website administrator will inform its USERS/CUSTOMERS as soon as it becomes aware of it.

The website administrator will not be responsible for errors caused in delivery when the customer address entered in the purchase order registration form has been incorrect or missing USER/CUSTOMER data.

Each delivery is considered made from the moment the order is made available to the USER/CUSTOMER, which is materialized through the control system used by the Courier company that transports the order. Delays in delivery will not be considered in those cases in which the order has been made available to the USER/CUSTOMER within the deadline and could not be delivered for reasons attributable to the USER/CUSTOMER.


If, at the time of delivery, the USER/CUSTOMER is absent, the delivery person will leave a proof of delivery indicating how to proceed to pick up the order.

The administrator of the website contracts as part of the order delivery service a courier company, and other systems that will guarantee that delivery occurs.

If after 5 business days, after delivery of the order, delivery has not been arranged, the USER/CUSTOMER must contact the administrator of the website and report the possible incident.

In case the USER/CLIENT, do not proceed like this, after the business days stipulated by the transport distributors from the departure to delivery of the order, it will be returned, and the USER/CLIENT, you must be responsible for the costs of returning the order as well as the associated management costs.

If the reason why the delivery could not be made is the loss of the order, MILOLA will initiate an investigation that will delay the delivery of the order, a circumstance that the administrator of this website will resolve with the customer.


The USER/CUSTOMER must check the good status of the order with the delivery person who, on behalf of the administrator of the website, delivers the requested order. If later, once the products have been reviewed, the USER/CUSTOMER, detects any incident such as signs of having been manipulated or any damage caused to it by the shipment, he undertakes to communicate it as soon as possible to the administrator of the website, email, hola@milola.com, via telephone, +34 93 192 40 71.


The content of these web sales clauses act as proof of purchase between the web administrator and the client, in accordance with Royal Legislative Decree, 1/2007, in its article 69, 71 and 76, Law 3/2014. of March 27, article 71,104.b, 107, and 108, products purchased on this website may be returned and refunded, provided that the USER/CUSTOMER, inform the administrator of your intention to return the order, article, 104.b, the consumer and user will have a maximum period of fourteen (14) calendar days to exercise the right of withdrawal from receipt of the purchased product/s. /s until the return and arrival at the MILOLA facilities.


The right of withdrawal will not be applicable to contracts, in accordance with article 103 of Law 3/2014, when the following sections occur:

  1. c) The supply of goods made in accordance with the specifications of the consumer and user or clearly personalized.
  2. d) The supply of goods that may deteriorate or expire quickly.
  3. e) The supply of sealed goods that are not suitable for return for reasons of health protection or hygiene and that have been unsealed after delivery.
  4. f) The supply of goods that, after delivery and taking into account their nature, have been inseparably mixed with other goods.
  5. l) The supply of food or services related to leisure activities, if the contracts provide for a specific date or period of execution.


The website administrator will only accept returns that meet the following requirements:

  1. You must inform the website administrator as soon as possible, and indicate that the product wants to be returned. The information can be sent to the email, hola@milola.com, or by phone, +34 93 192 40 71.
  1. The product must be in the same condition in which it was delivered and must retain its original packaging and labelling.
  1. Shipping must be made using the same packaging in which it was received to protect the product.
  1. In the event that it cannot be done with the packaging with which it was delivered to the USER/CUSTOMER, it must be returned in protective packaging so that the product reaches the administrator of the website with the maximum possible guarantees for review.
  1. A copy of the delivery note or invoice issued must be included inside the packaging, and it must explain the reason for the return. If the reason for the return is attributable to the administrator of the website (the product is incorrect or incomplete, it is not what was ordered, etc.), the amount of the return will be refunded in application of article, 107.1, of the Law 3/2014, If the reason is different, the cost of return shipping costs will be borne by the USER/CUSTOMER;

To proceed with a return, the following steps must be followed:

You must inform as soon as possible within business days of delivery and indicate that the product wants to be returned.

The USER/CUSTOMER must return the order using the same shipping system that the order was delivered to, by (Messaging). The return will be paid by the USER/CUSTOMER.

The administrator of the website accepts and processes returns, withdrawals and changes under the protection of local laws and the aforementioned EU Directives.


Refund of the order amount; If you wish, you can exchange the product for other items from the displayed catalog. This right will not apply to specifically ordered products and personalized items.

The website administrator will manage the refund of the order amount, under the same system that was used for payment. The application of the refund to the account or card of the USER/CUSTOMER will depend on the payment system and the issuing bank, in accordance with article 107.1 and 108 of Law 3/2014.


These terms and conditions of sale and use are governed by the Spanish legislation applicable on the matter. To resolve any controversy or conflict that may arise, the parties submit to the jurisdiction of the courts of MATARÓ, the city of origin of MILOLA, owner of the WEBSITE, https://milola.com, unless the law imposes another jurisdiction.


In application of Law 7/2017, of November 2, in its Article 40.5, by which Directive, 2013/11/EU, Regulation-EU-524/2013, of the European Parliament and the Council of May 21, in its Article 5.1, regarding the alternative resolution of consumer disputes for online product purchases: Online dispute resolution platform: (click here).


MILOLA informs of the possibility of exercising the rights of access, rectification, opposition, deletion, limitation, and portability, these rights may be exercised by any means that leaves a record of their sending and receipt to the address of the web administrator or to the email: hola@milola.com, By providing a photocopy of the DNI or alternative documentation that proves your identity, by article 12.3 of the RGPD-EU-2016/679, the data controller will provide the interested party with information related to its actions on the basis of a request in accordance with articles 15. to 21, and, in any case, within a period of one month from receipt of the request, you may file a claim with the Control Authority, AEPD, ACPD, AVPD.

These clauses are carried out by Grup Qualia; 12/22/2023.

sello de Grupo Qualia



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