The terms and conditions of sale of the WEBSITE: https://milola.com, which is managed by MILOLA GLUTEN FREE SL, with CIF: B-66724998, hereinafter, MILOLA, with address: VAPOR GORDILS, 17, (POL. IND. MATA-ROCAFONDA), CP: 08304, Town: MATARÓ, Province of: BARCELONA, regulate the marketing and online sale of our products.

Data subject consent: In accordance with the GDPR (EU) 2016/679, and pursuant to Articles 5, 6, 7, and 13 of the Spanish Organic Law 3/2018 on the Protection of Personal Data and Guarantee of Digital Rights (LOPDGDD), Title II, and Law 1/2019 on Trade Secrets, you are hereby informed that the Data Controller for your data is MILOLA. By registering on this website, you consent to the processing of your personal or legal data for commercial and administrative management purposes as a client. By accepting the terms and conditions of sale via a checkbox or button on the purchase form, you agree to the terms and conditions set forth on this website.

Due to the content and purpose of the WEBSITE, people who want information must fill out the contact form, those who want to purchase the products offered on this website must register in the USER/CUSTOMER form, which is acquired by completing the form REGISTER, your data will be incorporated into an automated file for your protection and used for the commercial relationship between the client and the website administrator, in application of the RGPD-EU-2016/679, the LOPD-3/2018, guarantee of the digital rights, for electronic commerce the Directive, the LSSI-Electronic Commerce-34/2002, last update, 05/09/2023, Law 11/2022, General Telecommunications Directive 2011/83/EU, on the rights of consumers and Law 3/2014, of March 27, which modifies the consolidated text of the General Law for the Defense of Consumers and Users and other complementary Laws, approved by the RD. 1/2007, with update, 06/29/2023.

Consent of the minor: Article 6, paragraph f, of the GDPR-EU-2016/679, and by the LOPD-3/2018, on Guarantee of Digital Rights, in its article 84, (protection of minors on the internet), that when the interested party is a minor under 16 years of age they cannot give their consent for an online business to collect their personal data, their legal representatives (parents or guardians) can do so on their behalf, except when the minor is at least 16 years old, in which case their consent will be lawful.

1. WEB CONTENT INFORMATION:

The WEBSITE: https://www.milola.com, of which MILOLA is the Administrator, of the online sale and marketing of gluten-free, dairy-free, refined sugar-free cookies, made with whole grains such as sorghum, millet, teff, rice and buckwheat.

All products are vegetarian, palm oil-free, hydrogenated or trans fats free and GMO-free, which means (that the product has been produced without the use of genetically modified organisms).

2. PRODUCT AND SHIPPING PRICES:

The prices shown on the WEBSITE include VAT on all products. Shipping to mainland Spain is free for orders over €40. Shipping to the Balearic Islands depends on the order amount, weight, volume, and distance. This rate will be displayed in the MY CART section at checkout.

3. FORMALIZATION OF ORDERS:

Once the order is formalized, that is, with the acceptance of the terms of sale and web terms of use and the confirmation of the purchase process in the MY CART section, the administrator of the website, https://milola.com, will send an email to the USER/CUSTOMER, confirming the details of the order and the products purchased.

4. PAYMENT METHOD:

The USER/CUSTOMER will pay with the euro currency €, at the time of confirming the order for the purchased products.

The USER/CUSTOMER must pay the amount corresponding to their order through the payment system; DEBIT CARD, VISA, MASTERCARD, AMERICAN EXPRESS, PAY PAL and BIZUM.

The USER/CLIENT must notify the website administrator of any improper or fraudulent charges in the payment system used, by email to hola@milola.com, or by telephone, +34 93 192 40 71, as soon as possible so that the website administrator can take the appropriate action.

4.1. WEBSITE SECURITY MEASURES:

This WEBSITE, https://milola.com, complies with the regulations, PCI-DSS (Payment Card Industry-Data Security Standard), mandatory compliance for all those websites that store, manage and process sensitive financial information such as bank card data.

The WEBSITE: https://milola.com, has the maximum security measures commercially available in the sector. The secure server establishes a connection so that the information is transmitted encrypted using 128-bit algorithms to 256 bits in this way, by using the SSL protocol, “Secure Socket Layer”, which is a cryptographic protocols that provide privacy and integrity in secure communications between the client and the web administrator.

5. DEADLINES AND PLACE OF DELIVERY OF ORDERS:

MILOLA ships orders via the most suitable transport or courier service for each destination, with the delivery time specified in the order confirmation process. The usual delivery time is approximately 24 to 48 hours and is indicated in business days, although a delay in delivery will not be grounds for penalty.

Deadlines may vary due to logistical reasons or force majeure. In case of delays in deliveries due to not having it in stock, the website administrator will inform its USERS/CUSTOMERS as soon as it becomes aware of it.

The website administrator will not be responsible for errors caused in delivery when the customer address entered in the purchase order registration form has been incorrect or missing USER/CUSTOMER data.

Each delivery is considered made from the moment the order is made available to the USER/CUSTOMER, which is materialized through the control system used by the Courier company that transports the order. Delays in delivery will not be considered in those cases in which the order has been made available to the USER/CUSTOMER within the deadline and could not be delivered for reasons attributable to the USER/CUSTOMER.

5.1. DELIVERIES NOT MADE AND PRODUCT LOSSES:

If, at the time of delivery, the USER/CUSTOMER is absent, the delivery person will leave a proof of delivery indicating how to proceed to pick up the order.

The administrator of the website contracts as part of the order delivery service a courier company, and other systems that will guarantee that delivery occurs.

If after 5 business days, after delivery of the order, delivery has not been arranged, the USER/CUSTOMER must contact the administrator of the website and report the possible incident.

If the USER/CUSTOMER does not proceed accordingly, after the number of business days stipulated by the transport delivery drivers from the order’s departure for delivery, the order will be returned, and the USER/CUSTOMER will be responsible for the return shipping costs as well as the associated management costs.

If the reason why the delivery could not be made is the loss of the order, MILOLA will initiate an investigation that will delay the delivery of the order, a circumstance that the administrator of this website will resolve with the customer.

5-2. DILIGENCE IN THE DELIVERY OF THE ORDER:

The USER/CUSTOMER must check the good status of the order with the delivery person who, on behalf of the administrator of the website, delivers the requested order. Si posteriormente, una vez revisado los productos el USUARIO/CLIENTE, detecta cualquier incidencia como indicios de haber sido manipulado o cualquier desperfecto causado en éste por el envío, éste se compromete a comunicarlo lo antes posible al administrador de la página web, correo electrónico, hola@milola.com, o vía telefónica, +34 93 192 40 71.

6. WITHDRAWAL OR RETURN OF THE PRODUCT:

The content of these web sales clauses act as proof of purchase between the web administrator and the client, in accordance with Royal Legislative Decree, 1/2007, in its article 69, 71 and 76, Law 3/2014. of March 27, article 71,104.b, 107, and 108, products purchased on this website may be returned and refunded, provided that the USER/CUSTOMER, inform the administrator of your intention to return the order, article 104.b, the consumer and user will have a maximum period of fourteen (14) calendar days to exercise the right of withdrawal from the receipt of the product(s) purchased until the return and arrival at the facilities of MILOLA.

6.1. WITHDRAWAL PROCEDURE:

The right of withdrawal will not be applicable to contracts, in accordance with article 103 of Law 3/2014, when the following sections occur:

1. c) The supply of goods made in accordance with the specifications of the consumer and user or clearly personalized.
2. d) The supply of goods that may deteriorate or expire quickly.
3. e) The supply of sealed goods that are not suitable for return for reasons of health protection or hygiene and that have been unsealed after delivery.
4. f) The supply of goods that, after delivery and taking into account their nature, have been inseparably mixed with other goods.
5. l) The supply of food or services related to leisure activities, if the contracts provide for a specific date or period of execution.

6.2. RETURN PROCEDURE:

The website administrator will only accept returns that meet the following requirements:

1. You must inform the website administrator as soon as possible, and indicate that the product wants to be returned. The information can be sent to the email, hola@milola.com, or by phone, +34 93 192 40 71.

1. The product must be in the same condition in which it was delivered and must retain its original packaging and labelling.

1. Shipping must be made using the same packaging in which it was received to protect the product.

1. In the event that it cannot be done with the packaging with which it was delivered to the USER/CUSTOMER, it must be returned in protective packaging so that the product reaches the administrator of the website with the maximum possible guarantees for review.

1. A copy of the delivery note or invoice issued must be included inside the packaging, and it must explain the reason for the return. If the reason for the return is attributable to the website administrator (the product is incorrect or incomplete, it is not what was ordered, etc.), the amount of the return will be refunded in accordance with article 107.1 of Law 3/2014; if the reason is other, the cost of the return expenses will be borne by the USER/CUSTOMER;

To proceed with a return, the following steps must be followed:

You must inform as soon as possible within business days of delivery and indicate that the product wants to be returned.

The USER/CUSTOMER must return the order using the same shipping system that the order was delivered to, by (Messaging). The return will be paid by the USER/CUSTOMER.

The administrator of the website accepts and processes returns, withdrawals and changes under the protection of local laws and the aforementioned EU Directives.

7. CUSTOMER REFUND:

Refund of the order amount; If you wish, you can exchange the product for other items from the displayed catalog. This right will not apply to specifically ordered products and personalized items.

The website administrator will manage the refund of the order amount, under the same system that was used for payment. The application of the refund to the account or card of the USER/CUSTOMER will depend on the payment system and the issuing bank, in accordance with article 107.1 and 108 of Law 3/2014.

8. APPLICABLE LAW AND ARBITRATION:

These terms and conditions of sale and use are governed by the Spanish legislation applicable on the matter. To resolve any controversy or conflict that may arise, the parties submit to the jurisdiction of the courts of MATARÓ, the city of origin of MILOLA, owner of the WEBSITE, https://milola.com, unless the law imposes another jurisdiction.

8.1. ONLINE DISPUTE RESOLUTION:

Pursuant to Article 40.5 of Law 7/2017, of November 2, which incorporates into Spanish law Directive 2013/11/EU, Regulation (EU) 524/2013 of the European Parliament and of the Council of May 21, Article 5.1, on alternative dispute resolution for consumer disputes relating to online purchases: Online dispute resolution platform: (click here).

9. PRIVACY POLICY:

MILOLA informs of the possibility of exercising the rights of access, rectification, opposition, suppression, limitation, y portabilityThese rights may be exercised by any means that provides proof of sending and receipt to the website administrator’s address or email: hola@milola.com, By providing a photocopy of the DNI or alternative documentation that proves your identity, by article 12.3 of the RGPD-EU-2016/679, the data controller will provide the interested party with information related to its actions on the basis of a request in accordance with articles 15. to 21, and, in any case, within a period of one month from receipt of the request, you may file a claim with the Control Authority, AEPD, ACPD, AVPD.

These clauses are carried out by Grup Qualia; 12/22/2023.